Privacy Policy
Last Revision: January 2026
Cupid & Psyche Studios Pty Ltd (ABN: 76248364780) (“Cupid & Psyche”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (“APPs”) contained in the Privacy Act 1988 (Cth).
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This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, interact with us via social media, submit a form, or purchase from us.
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By engaging with Cupid & Psyche, you consent to the collection, use and disclosure of your personal information as described in this policy.
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PERSONAL INFORMATION WE COLLECT
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
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Depending on how you interact with us, we may collect the following types of personal information: your name, email address, shipping and billing address, phone number, Instagram handle or social media username, information about products you have purchased, enquired about or registered interest in, and communications between you and us including emails, messages and form submissions.
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Payment information is processed securely by third-party payment providers such as PayPal. We do not store full payment details.
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You may choose to interact with us anonymously or using a pseudonym where practical. However, if you do not provide certain personal information, we may be unable to provide products or services to you.
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HOW WE COLLECT PERSONAL INFORMATION
We collect personal information when you complete a form on our website or via Google Forms, contact us via email or social media platforms such as Instagram, make a purchase or request an invoice, or subscribe to receive updates about limited drops or releases.
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We may also collect limited technical information when you visit our website, such as IP address, browser type and pages viewed, through standard analytics and cookies.
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HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information to process and fulfil orders, communicate with you about orders, drops or enquiries, provide customer support, manage limited-release access and ordering, send you updates where you have requested or consented to receive them, and improve our products, services and website.
We do not sell your personal information.
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DIRECT MARKETING
We may contact you with information about limited drops, products or updates where you have opted in or requested access. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
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DISCLOSURE OF PERSONAL INFORMATION
We may disclose your personal information to trusted third parties where necessary to operate our business, including payment service providers, shipping and fulfilment providers, website, hosting and email service providers, and professional advisers where required by law.
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Some service providers may be located overseas. We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy laws.
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We may also disclose personal information where required by law or to protect our legal rights.
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STORAGE AND SECURITY
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
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Personal information is stored securely using reputable third-party service providers. We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
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YOUR RIGHTS
You may request access to, or correction of, personal information we hold about you by contacting us using the details below. We may require proof of identity before processing your request.
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If you believe your privacy has been breached, you may make a complaint using the contact details below. We will investigate and respond within a reasonable timeframe.
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OVERSEAS USERS
If you are located outside Australia, including in the European Union or United Kingdom, additional rights may apply under applicable data protection laws. We will comply with those laws where required.
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THIRD-PARTY LINKS
Our website or social media platforms may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
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CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
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CONTACT US
If you have questions about this Privacy Policy or how we handle your personal information, please contact:
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Cupid & Psyche Studio
Email: info@cupid&psychestudios